Contact information
Contact Us
We’re always happy to help.
If you have questions about your order, shipping, returns or our products, the Veluni support team is here for you.
Customer Support
We aim to respond to all enquiries within 24 business hours.
Business Information
MAR BEN Global
Trading as Veluni
Wintergarden Food Court
1 O’Connell Street
Sydney NSW 2000
Australia
Customer Service Hours
Monday–Friday
9:00 AM–5:00 PM AEST
Closed on weekends and Australian public holidays.
Before Contacting Us
To help us assist you faster, please include:
- Your full name
- Your order number
- The email address used for your purchase
- A brief description of your request
If your enquiry relates to a damaged, defective or incorrect item, please attach clear photos of:
- The product
- The packaging
- The shipping label
Common Questions
Shipping
Most orders are processed within 24–48 business hours.
Estimated delivery across Australia is generally 8–12 business days after dispatch.
Please refer to our Shipping Policy for full delivery information.
Returns
We offer a 60-Day Money-Back Guarantee on eligible purchases.
Please refer to our Refund Policy for full return conditions.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
If you have not received tracking information after your order has been processed, contact us at:
Thank you for choosing Veluni. We appreciate your trust and look forward to supporting your family through a smoother, more confident transition from nappies to undies.