Terms & Conditions

Last Updated: July 2026

Welcome to Veluni, operated by MAR BEN Global.

By accessing our website, using our services or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

Nothing in these Terms is intended to exclude, restrict or modify any consumer right or guarantee that cannot legally be excluded under the Australian Consumer Law. Store policies and contractual terms cannot remove those statutory rights.

1. Company Information

Business Name
MAR BEN Global

Trading Name
Veluni

Business Address

Wintergarden Food Court
1 O'Connell Street
Sydney NSW 2000
Australia

Customer Support

hello@shopveluni.com

Website

https://www.shopveluni.com

2. Acceptance of Terms

By accessing this website, creating an account or purchasing our products, you agree to be bound by these Terms & Conditions and the policies referenced in them.

If you do not agree with these Terms, please do not use the website or place an order.

You confirm that you are at least the age of majority in your state, territory or country of residence, or that you have permission from a parent or legal guardian where required.

3. Products

We make reasonable efforts to ensure that product descriptions, specifications, sizing, images and other information are accurate.

However, minor differences may occur because of:

Lighting and photography
Screen or device settings
Manufacturing tolerances
Packaging updates
Product improvements

We may correct errors, inaccuracies or omissions and update product information where necessary.

Any specific promise made about the quality, condition, performance or characteristics of a product will apply in addition to any consumer guarantees required by law.

4. Product Use and Care

Veluni™ Toilet Training Pants must be used and cared for according to the instructions provided on the website, packaging or care label.

Customers should ensure that:

The correct size is selected.
The product is used only for its intended purpose.
Care and washing instructions are followed.

We are not responsible for damage caused by misuse, improper washing, unauthorised modifications or failure to follow the provided instructions.

This does not limit any rights available under Australian Consumer Law.

5. Pricing and Currency

Prices may be displayed in different currencies depending on your location, selected market or checkout settings.

Unless otherwise stated, the final amount payable is the amount displayed at checkout.

Prices may change without prior notice. However, once an order has been accepted, the customer will be charged the amount confirmed at checkout, except where there is an obvious pricing or technical error.

Discounts, promotions and bundle pricing may vary between countries and may be subject to separate conditions.

6. Promotions and Bundle Offers

We may offer promotions such as:

Multi-pack bundles
Quantity discounts
Free gifts
Free Australia-Wide Delivery
Limited-time offers

Unless otherwise stated:

Promotions cannot be combined.
Free gifts have no cash value.
Discounts cannot be applied retrospectively.
Promotions are subject to stock availability.
Partial bundle returns may result in the refund being recalculated based on the regular price of the products retained.
Promotional gifts may need to be returned to receive a full refund.

A promotion may end when its stated period expires or when the allocated promotional stock is exhausted.

7. Orders

Once you place an order, you should receive an order confirmation by email.

The confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been accepted or dispatched.

We may refuse or cancel an order where reasonably necessary, including because of:

Suspected fraud
Unauthorised payment activity
Incorrect pricing or product information
Product unavailability
Shipping restrictions
Incomplete or incorrect customer information
Breach of these Terms
Abusive or excessive purchasing activity

If we cancel an order after collecting payment, the appropriate amount will be refunded to the original payment method.

8. Billing and Account Information

You agree to provide current, complete and accurate information when placing an order.

You are responsible for verifying:

Your full name
Email address
Phone number
Shipping address
Billing address
Product selection
Quantity
Payment details

We are not responsible for delays or failed deliveries caused by inaccurate or incomplete information supplied by the customer.

If you notice an error, contact us immediately at:

hello@shopveluni.com

We will try to make the correction before fulfilment, but changes cannot be guaranteed after processing begins.

9. Payment

We accept payment through the secure methods displayed at checkout, which may include:

Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Shopify Payments
Shop Pay
Other available payment options

Payments are processed through secure third-party providers.

Veluni and MAR BEN Global do not directly store complete payment card details.

10. Shipping and Delivery

Orders are generally processed within 24–48 business hours, Monday to Friday, excluding public holidays.

Estimated delivery within Australia is generally:

8–12 business days after dispatch

Delivery periods are estimates and are not guaranteed.

Please refer to our Shipping Policy for complete information.

11. Customs, Duties and Taxes

International orders may be subject to import duties, taxes or other charges imposed by the destination country.

Where these amounts are not collected at checkout, they may be payable by the recipient.

Customers are responsible for checking applicable local requirements.

12. Returns and Refunds

We offer a 60-Day Money-Back Guarantee on eligible purchases.

This commercial guarantee operates in addition to rights available under applicable consumer law.

Please review our Refund Policy for information about:

Return eligibility
Bundle returns
Return shipping
Damaged or incorrect orders
Refund processing
Promotional gifts

13. Warranty and Consumer Guarantees

Our products are covered against manufacturing defects and are also subject to any consumer guarantees that apply by law.

Our commercial warranty does not cover:

Normal wear and tear
Accidental damage
Misuse
Improper care
Unauthorised modifications
Use contrary to product instructions

These exclusions do not remove statutory consumer rights.

14. Damaged, Defective or Incorrect Orders

If an order arrives damaged, defective or incorrect, contact us promptly at:

hello@shopveluni.com

Please include:

Your full name
Order number
Description of the issue
Clear photos of the product
Packaging
Shipping label

15. Intellectual Property

All website content, including:

Brand names
Logos
Product images
Videos
Graphics
Written content
Product descriptions
Website design
Advertising materials
Packaging designs
Trademarks

is owned by or licensed to MAR BEN Global.

No content may be copied or commercially exploited without prior written permission.

16. Customer Reviews and User Content

By submitting reviews, testimonials, photographs or videos, you grant MAR BEN Global a non-exclusive, worldwide, royalty-free licence to use that content for operational, advertising and marketing purposes, subject to applicable privacy laws.

17. Third-Party Services

Our website may use or link to third-party services including:

Shopify
Payment processors
Shipping carriers
Analytics providers
Advertising platforms
Review applications
Customer-support providers

Their use may be governed by separate terms and policies.

18. Prohibited Uses

You may not use our website or services:

For unlawful or fraudulent purposes
To violate applicable laws
To infringe intellectual property rights
To submit false or misleading information
To transmit malicious code
To interfere with website security
To collect personal information without permission
To harass, abuse or discriminate
To place fraudulent or abusive orders

19. Limitation of Liability

To the maximum extent permitted by law, MAR BEN Global will not be liable for indirect, incidental, special or consequential losses arising from:

Use of the website
Inability to access the website
Reliance on website content
Third-party services
Delayed delivery
Product misuse
Events outside our reasonable control

Nothing in these Terms removes any rights available under applicable consumer law.

20. Indemnification

To the extent permitted by law, you agree to indemnify MAR BEN Global against claims, losses or expenses resulting from:

Your unlawful use of the website
Your breach of these Terms
Your infringement of third-party rights
Your misuse of our products

21. Privacy

Your personal information is handled in accordance with our Privacy Policy.

22. Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

23. No Waiver

Failure to enforce a provision does not constitute a waiver of our rights.

24. Entire Agreement

These Terms & Conditions, together with our:

Privacy Policy
Refund Policy
Shipping Policy
Legal Notice

constitute the entire agreement governing your use of this website.

25. Changes to These Terms

We may update these Terms from time to time.

Changes become effective when published on this website.

26. Governing Law

These Terms are governed by the laws of Australia.

27. Contact Us

MAR BEN Global
Trading as Veluni