Conditions of Service

Last Updated: July 2026

Welcome to Veluni, operated by MAR BEN Global.

These Conditions of Service govern your use of our website and the purchase of products from our online store. By accessing or using this website, you agree to be bound by these terms.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state, territory or country of residence, or that you have given consent for any minor dependants to use this website.

You agree not to use our products, website or services for any illegal or unauthorised purpose, or to violate any applicable laws while using our services.

You must not transmit viruses, malicious code or any other material that could damage or interfere with the operation of our website.

2. General Conditions

We reserve the right to refuse service to anyone at any time where permitted by law.

You understand that your content, excluding payment information, may be transferred over various networks and adapted to meet technical requirements.

Payment information is encrypted during transmission and processed securely by our payment providers.

You may not reproduce, duplicate, copy, sell, resell or exploit any portion of our website or services without our prior written permission.

3. Accuracy of Information

We make reasonable efforts to ensure that the information displayed on our website is accurate and current.

However, we do not guarantee that product descriptions, pricing, images, availability, delivery estimates or other content will always be complete, accurate or free from errors.

We reserve the right to correct errors, inaccuracies or omissions and to update or cancel affected orders where permitted by law.

4. Products and Services

Certain products may be available exclusively online and may be offered in limited quantities.

Product availability is subject to change without notice.

We reserve the right to:

• Limit product quantities
• Discontinue products
• Modify product specifications
• Refuse or limit orders where reasonably necessary
• Restrict sales to particular countries, regions or customers where permitted by law

We make reasonable efforts to display product colours, patterns and images accurately. However, we cannot guarantee that your device will display them perfectly.

5. Product Use

Veluni™ Toilet Training Pants should be used in accordance with the care instructions provided on our website, product packaging or care labels.

Customers are responsible for selecting the correct size and using the product as intended.

We are not responsible for damage caused by misuse, improper washing, incorrect sizing or failure to follow care instructions.

Nothing in this section excludes rights available under applicable consumer law.

6. Pricing and Currency

Prices may be displayed in different currencies depending on your selected market or location.

Orders are charged in the currency displayed at checkout.

Prices, promotions and bundle offers may change without notice.

7. Promotions and Bundle Offers

From time to time we may offer:

• Multi-pack bundles
• Free gifts
• Quantity discounts
• Limited-time offers
• Free shipping promotions

Unless otherwise stated:

• Promotions cannot be combined.
• Discounts cannot be applied retrospectively.
• Free gifts have no cash value.
• Bundle items may need to be returned together for a full refund.

8. Billing Information

You agree to provide accurate:

• Name
• Email
• Billing address
• Shipping address
• Phone number
• Product selection
• Quantity

We are not responsible for delays caused by incorrect information supplied by the customer.

9. Order Acceptance

Submitting an order does not guarantee acceptance.

Orders may be cancelled where reasonably necessary, including if:

• Stock is unavailable
• Pricing errors occur
• Fraud is suspected
• Shipping is unavailable
• The customer breaches these Conditions

If payment has already been collected, an appropriate refund will be issued.

10. Shipping & Delivery

Orders are typically processed within 24–48 business hours.

Estimated delivery times are shown during checkout or within our Shipping Policy.

Delivery estimates are not guaranteed and may be affected by:

• Carrier delays
• Customs
• Public holidays
• Severe weather
• Incorrect delivery information
• High order volumes
• Events beyond our reasonable control

11. Duties & Taxes

Depending on the destination country, customs duties or import taxes may apply.

Customers are responsible for checking any import requirements applicable in their country.

12. Returns & Refunds

We offer a 60-Day Money-Back Guarantee on eligible purchases.

Please refer to our Refund Policy for full return conditions.

13. Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, contact us within 7 days at:

hello@shopveluni.com

Please include:

• Your name
• Order number
• Photos of the product
• Photos of the packaging
• Shipping label

14. Intellectual Property

All content on the Veluni website, including:

• Logos
• Brand names
• Product photographs
• Graphics
• Videos
• Product descriptions
• Website design
• Packaging

is owned by or licensed to MAR BEN Global and may not be reproduced without written permission.

15. Reviews & User Content

By submitting reviews, photographs or videos, you grant Veluni a worldwide, royalty-free licence to use that content for marketing and operational purposes, subject to applicable privacy laws.

16. Third-Party Services

Our website may use services provided by:

• Shopify
• Payment providers
• Shipping carriers
• Analytics providers
• Advertising platforms
• Review applications

These services are governed by their own terms and privacy policies.

17. Prohibited Uses

You may not use this website:

• For unlawful purposes
• To violate laws
• To infringe intellectual property
• To commit fraud
• To submit misleading information
• To interfere with website security

18. Limitation of Liability

To the fullest extent permitted by law, MAR BEN Global will not be liable for indirect or consequential losses arising from the use of our website or products.

Nothing in these Conditions excludes rights available under applicable consumer law.

19. Indemnification

You agree to indemnify MAR BEN Global against claims arising from your unlawful use of the website or breach of these Conditions.

20. Privacy

Your personal information is handled in accordance with our Privacy Policy.

21. Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

22. Waiver

Failure to enforce any provision does not constitute a waiver of our rights.

23. Entire Agreement

These Conditions, together with our:

• Privacy Policy
• Refund Policy
• Shipping Policy

constitute the entire agreement between you and MAR BEN Global.

24. Changes

We may update these Conditions at any time.

Changes become effective upon publication on this website.

25. Governing Law

These Conditions are governed by the laws of Australia.

26. Contact

MAR BEN Global
Trading as Veluni

Wintergarden Food Court
1 O'Connell Street
Sydney NSW 2000
Australia

Email: hello@shopveluni.com