Shipping policy

 

Shipping Policy

Last updated: July 2026

At Veluni, operated by MAR BEN Global, we are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 24 to 48 business hours, Monday to Friday, excluding public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.

Orders placed during weekends or public holidays will begin processing on the next business day.

Delivery Times

The estimated delivery time after dispatch is:

Australia: 8–12 business days

Delivery times are estimates and may vary depending on:

  • Your delivery location
  • Weather conditions
  • Public holidays
  • Customs clearance
  • Carrier delays
  • High order volumes
  • Events outside our reasonable control

Delivery estimates are provided in good faith but cannot be guaranteed.

Shipping Costs

We proudly offer FREE Australia-Wide Delivery on all eligible orders.

There are no hidden standard shipping fees added at checkout.

Any optional premium delivery method or additional charge will be clearly displayed before you complete your order.

Order Tracking

Once your order has been dispatched, you will receive an email containing a tracking number so you can follow your package.

Please allow some time for the tracking information to become active after receiving your shipping confirmation.

If you have not received your tracking information within 72 hours after your order has been processed, contact us at:

hello@shopveluni.com

Please include your full name and order number so our support team can assist you.

Incorrect Shipping Address

Please ensure that your shipping address is complete and correct before placing your order.

Customers are responsible for checking:

  • Full name
  • Street address
  • Apartment or unit number
  • City
  • State or Territory
  • Postal code
  • Country
  • Phone number

Veluni and MAR BEN Global are not responsible for delays, failed deliveries or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your address, contact us immediately at:

hello@shopveluni.com

We will try to update the address before fulfilment begins, but changes cannot be guaranteed once the order has been processed or shipped.

Delayed Deliveries

While we work closely with our fulfilment and shipping partners to deliver orders on time, occasional delays may occur due to circumstances outside our control.

If your order has not arrived within the estimated delivery period, please:

  • Check your tracking information.
  • Confirm that your delivery address is correct.
  • Contact the shipping carrier where appropriate.
  • Contact our support team at hello@shopveluni.com.

We will review the available tracking information and assist you as quickly as possible.

Lost Packages

If your package appears to be lost in transit, contact us at:

hello@shopveluni.com

Please include:

  • Your full name
  • Your order number
  • Your delivery address
  • Your tracking number

We will work with the shipping carrier or fulfilment provider to investigate the issue and determine the most appropriate solution.

A package is not considered lost while it is still within the estimated delivery period or while active tracking updates are being provided.

Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please:

  • Check around your property and mailbox.
  • Ask other members of your household.
  • Check with neighbours or building management.
  • Contact the shipping carrier.
  • Wait 24–48 hours, as some carriers mark parcels as delivered shortly before final delivery.

If the package is still missing, contact us at hello@shopveluni.com so we can review the situation.

Split Shipments

Orders containing multiple products or promotional bundle items may occasionally be shipped in separate packages.

If this happens, you may receive more than one tracking number and your products may arrive on different dates.

You will not be charged additional standard shipping fees for split shipments.

Customs, Duties and Taxes

For international orders, customs duties, import taxes or local fees may apply depending on the destination.

Where these charges are not collected during checkout, they may be payable by the recipient.

Veluni and MAR BEN Global are not responsible for customs delays or charges imposed by government authorities.

Order Cancellation

Orders may be cancelled before they enter processing or fulfilment.

Once an order has been processed or dispatched, cancellation may no longer be possible.

Contact us as quickly as possible at:

hello@shopveluni.com

If cancellation is no longer possible, you may request a return after receiving your order in accordance with our Refund Policy.

Contact

For questions about shipping, delivery or tracking, contact us at:

MAR BEN Global
Trading as Veluni

Wintergarden Food Court
1 O'Connell Street
Sydney NSW 2000
Australia

Email: hello@shopveluni.com