Privacy policy
Privacy Policy
Last updated: July 2026
At MAR BEN Global, trading as Veluni, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website or purchase our products.
By using our website, you agree to the practices described in this Privacy Policy.
1. Company Information
Business Name: MAR BEN Global
Trading Name: Veluni
Business Address:
Wintergarden Food Court
1 O'Connell Street
Sydney NSW 2000
Australia
Email:
hello@shopveluni.com
2. Information We Collect
When you use our website, we may collect the following information.
Personal Information
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment information processed securely by our payment providers
- Order history
- Product preferences, including selected designs and sizes
- Communications with our customer support team
Automatically Collected Information
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Time zone
- Pages viewed
- Time spent on pages
- Referring website
- Clickstream data
- Cookie and advertising identifiers
3. How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Deliver products
- Provide customer support
- Respond to enquiries
- Manage returns and refunds
- Improve our website, products and services
- Detect and prevent fraudulent transactions
- Personalise your shopping experience
- Send order confirmations and shipping updates
- Send promotional emails where permitted
- Measure the performance of our advertising campaigns
- Comply with legal, tax and regulatory obligations
4. Payment Information
We do not directly store your complete payment card information.
Payments are processed securely through Shopify and other trusted payment providers made available at checkout, which may include:
- Shopify Payments
- Stripe
- PayPal
- Apple Pay
- Google Pay
- Other available payment methods
Your payment information is handled in accordance with the privacy and security policies of the relevant payment provider.
5. Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Keep your shopping cart active
- Improve website performance
- Analyse website traffic
- Measure advertising performance
- Personalise content and advertisements
- Prevent fraud
- Support essential website functions
You can manage or disable cookies through your browser settings. However, some features of our website may not function correctly if cookies are disabled.
Where required by law, we will request your consent before placing non-essential cookies.
6. Marketing and Advertising
We may use advertising platforms including:
- Meta, including Facebook and Instagram
- Google Ads
- TikTok
- Snapchat
- Other advertising and retargeting partners
These platforms may use cookies, pixels and similar technologies to measure advertising performance and display advertisements based on your interactions with our website.
You can withdraw your consent or adjust your advertising preferences through the available cookie settings, your browser or the relevant advertising platform.
7. Shopify
Our online store is hosted by Shopify Inc.
Shopify provides the e-commerce platform that allows us to sell our products and services securely.
Shopify may process personal information on our behalf in connection with store hosting, checkout, payment processing, fraud prevention, analytics and other e-commerce functions.
For more information, please review Shopify’s own Privacy Policy.
8. Analytics
We may use analytics and tracking services including:
- Google Analytics
- Meta Pixel
- Shopify Analytics
- TikTok Pixel
- Snapchat Pixel
- Other website and advertising analytics tools
These services help us understand how visitors interact with our website, measure advertising performance and improve our products and customer experience.
9. Sharing Your Information
We may share your information only where necessary to operate our business, provide our services or comply with legal requirements.
This may include sharing information with:
- Shipping carriers
- Warehousing and fulfilment partners
- Payment providers
- Shopify
- Marketing and advertising platforms
- Analytics providers
- Customer support providers
- Fraud-prevention services
- Professional advisers
- Government authorities or legal bodies where required by law
We do not sell your personal information for money.
Certain advertising activities may be considered a sale, sharing or targeted advertising under some privacy laws. Where applicable, you may have the right to opt out.
10. Data Security
We implement reasonable technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, loss or misuse.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
We therefore cannot guarantee absolute security, but we continuously work to protect your information.
11. International Transfers
Because we operate internationally and use global service providers, your information may be stored or processed in countries outside Australia or outside your country of residence.
Where required, we take reasonable steps to ensure that your information remains protected in accordance with applicable privacy laws.
12. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information
- Restrict or object to certain processing
- Withdraw marketing consent
- Request a copy of your personal data
- Opt out of targeted advertising
- Opt out of certain uses or sharing of your information
- Lodge a complaint with a privacy authority
To exercise any of these rights, contact:
We may need to verify your identity before completing your request.
13. Email and SMS Marketing
Where permitted, we may send promotional emails or messages about Veluni products, offers and updates.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email.
You may also contact us at:
Transactional messages relating to your orders, payments, delivery or customer support may still be sent when necessary.
14. Data Retention
We retain your personal information only for as long as reasonably necessary to:
- Process and fulfil orders
- Provide customer support
- Manage returns and refunds
- Comply with accounting, tax and legal obligations
- Resolve disputes
- Prevent fraud
- Enforce our agreements
Retention periods may vary depending on the type of information and applicable legal requirements.
15. Children’s Privacy
Veluni products are intended to be purchased and managed by parents, guardians and other adults.
Our website is not directed at children under the age of 16, and we do not knowingly collect personal information directly from children.
If you believe that a child has provided us with personal information, please contact us so that we can review and delete it where appropriate.
16. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of those third-party websites.
We encourage you to review their privacy policies before providing personal information.
17. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or legal obligations.
The updated policy will be published on this page with a revised “Last updated” date.
We encourage you to review this Privacy Policy periodically.
18. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us.
MAR BEN Global
Trading as Veluni
Wintergarden Food Court
1 O'Connell Street
Sydney NSW 2000
Australia
Email: hello@shopveluni.com